Privacy policy

Last updated: 23 June 2026

This Privacy Policy describes how Just Spas ("Just Spas", "we", "us" or "our") collects, uses, holds and discloses your personal information when you visit our website, request a quote, purchase a product, or otherwise interact with us. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

Just Spas is an Australian-owned business that supplies premium spas, swim spas, saunas and ice baths to customers across Australia. We are part of the Spa Industries Global group, with manufacturing and head office facilities at Hallam, Victoria. The business has been Australian-made since 1994.

You can reach us via our Contact page.

What personal information we collect

Depending on how you interact with us, we may collect:

Contact information — your name, postal address, email address and phone number.
Order and quote information — the products you have enquired about or purchased, delivery address, site-access notes and preferences.
Payment information — payment details are processed by our payment providers and finance partners. We do not store full card numbers on our systems.
Account information — username and password, if you create an account.
Communications — emails, calls, messages and form submissions you send us.
Device and usage information — IP address, browser type, pages viewed, referring website and similar information collected via cookies and similar technologies.

How we collect personal information

We collect personal information directly from you when you request a quote, place an order, sign up for our email list, contact our team or use our website. We may also collect information automatically through cookies and analytics tools, and from our service providers (such as our payment, delivery, finance and review partners).

Why we collect personal information

We use your personal information to:

Prepare quotes, fulfil orders, arrange delivery and provide after-sales service.
Process payments and finance applications.
Respond to enquiries and provide product and warranty support.
Send marketing communications where you have opted in (you can unsubscribe at any time).
Improve our website, products and customer experience.
Comply with our legal obligations and protect against fraud and misuse.

Who we share personal information with

We share personal information with trusted third parties only as needed to provide our services to you. These include:

Shopify — our e-commerce platform, which hosts the store and processes transactions.
Klaviyo — for email marketing communications (where you have subscribed).
Judge.me — for collecting and displaying verified customer reviews.
Payment and finance providers — including our card processor and partners such as Humm90, Afterpay and Zip.
Delivery and crane-lift partners — to coordinate transport of your spa to your address.
Spa Industries Global group — our manufacturing partners, where required to fulfil your order.
Regulators or law enforcement — where required by law.

We do not sell your personal information.

Overseas disclosure

Some of our service providers (including Shopify, Klaviyo and Judge.me) store and process information outside of Australia. Where we disclose your personal information overseas, we take reasonable steps to ensure it is handled in accordance with the APPs.

Cookies and tracking

Our website uses cookies and similar technologies to remember your preferences, keep your shopping session active, measure site performance and (with your consent) deliver relevant marketing. You can manage cookies through your browser settings; disabling some cookies may affect site functionality.

Marketing communications

We will only send you marketing communications if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

Security and storage

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No system is completely secure, however, and we cannot guarantee absolute security.

Your rights

Under the Privacy Act, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Make a complaint about how we have handled your personal information.

To exercise these rights, please contact us using the details on our Contact page. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children's privacy

Our website and products are not intended for children. We do not knowingly collect personal information from anyone under 16. If you believe we hold personal information about a child, please contact us so we can delete it.